The above term is often employed in challenging the quality and content of services. However the Nigerian experience has assumed such a deplorable status that service delivery in governance and public services in general are reduced to media propaganda tool and possess no effects nor bearings to the society.
What is of concern is that Nigerians including the political leaders have destroyed, failed to cultivate and imbibe the culture of services when trillions of funds are spent on contracts for services providers. We spend government revenue paying for services that are not rendered by government agencies while paying a larger portion of financial resources to contractors for the same jobs.
This underscores therefore the difficulty of our society to define and comprehend the term corruption and abuse of public office. Most often, misappropriation of public funds is exclusively identified as corrupt practice while the components and spread of misappropriation transcends such perception.
Service delivery is a factor of value placed on human lives, environments and society in general. It is the vehicle which conveys the content of visionary leadership and underscores the capacity of the leadership. Service delivery quantifies human capital development investments and provides the guarantee for steady economic and socio-political growth.
It is therefore the duty of every individual to assess the content and quality of our investments in terms of time, discharge of duties, compliance, information, materials and to entrench services delivery as an indispensable content in our culture, governance and enterprise.
These values will therefore inspire all the fabrics of our society and the institutions to become relevant and effective in the discharge of their obligations. The elements of graft and other malpractice will therefore become unpopular and unacceptable in our administrative culture and national history.
Public officers and the private sector have exhibited great contempt for qualitative services delivery to the Nigerian people and where such exists, they are offered as commercial commodities and unaffordable to majority of Nigerians. The desperation to enjoy such has opened up every system to stealing and defrauding the institutions and organizations of valuable resources like time, dedication to duty, commitment, sacrifice and money in most cases in order to break even.
Any unserviceable society is under the siege of incompetent, unqualified administrators and resources managers. Nigeria has all it takes to be a first class nation and comfortable except for grossly incompetent services delivery systems and institutions operated by our citizenry. It is not just the government but the society at large. Can our leadership and institutions comply with the requirements of nation building and deliver a first class status to our country?